Last updated: 8 September 2026
1 Email
Write to [email protected]. It is the only address we use, a person reads it, and replies normally take two to three business days.
2 Response times
Two to three business days, longer around holidays. Privacy requests are prioritised. If a week passes, resend — filters catch mail on both sides.
Because this guide is about paid play through the app, the numbers matter more than the screenshots. Every figure is dated, and the responsible-play material is not hidden at the bottom of a page.
3 What to include
Name the page, quote the sentence and say what should be there instead. For anything visual, a screenshot plus your browser and device usually lets us reproduce the fault on the first attempt.
4 What we cannot help with
Anything inside a casino account: deposits, bonuses, verification, locked balances, closed accounts. We are not the operator and have no access to those systems. That has to go to the operator's own support, which is also the faster route.
5 Corrections policy
We fix the page and update the date rather than editing quietly. Say if you would like credit; the default is that we do not name reporters.
Read it alongside the guide itself; neither is complete without the other.